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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep your deposits safe, your withdrawals fair, and your account secure.

Account ownership rulesDeposit and withdrawal termsFair play and dispute resolution

Explore the Lobby Read FAQ

The Core Terms That Govern Your Account

bo88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your bo88 account is yours alone—you cannot share login details, sell your account, or use it on behalf of someone else. All deposits remain your property until you place them on a game; winnings are calculated instantly and appear in your wallet. We process withdrawals within

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the timeframe stated in your account settings, typically one to three business hours for DANA, OVO, GoPay and QRIS transfers. Your account age, account balance and withdrawal history may affect withdrawal speed. Disputes over game results or missing funds are handled by our support team; we
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keep logs of every transaction and game round for verification. Accounts may be suspended if we detect unusual activity, duplicate accounts, or breach of these terms. Your access to certain games or regions depends on local law where you're located. We retain your transaction data for
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seven years to meet regulatory obligations and assist with dispute resolution.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

NEED HELP UNDERSTANDING

How to Reach Us About Terms Questions

Team online

Live Chat Support

Open your account and click the chat icon in the bottom right. Our team responds during operating hours, typically Monday to Sunday, 09:00 to 23:00 Jakarta time. Use live chat for urgent questions about your account status or recent transactions.

Email Support

Send questions to our support mailbox and expect a reply within 24 hours. Email works well for detailed account reviews, historical transaction queries, or if you need a written record of our response to your terms-related question.

In-Account Messaging

Log into bo88, navigate to your account settings, and open the messages tab. You can attach account statements or transaction screenshots and we'll investigate your question with full context. This method keeps all correspondence tied to your account record.

YOUR RIGHTS AND DATA

How We Protect Your Account and Information

Data Security and Encryption

All data sent between your device and our servers is encrypted using HTTPS. Your login password is hashed and never stored in readable form. When you deposit via DANA, OVO, GoPay or QRIS, payment details are processed by those providers' secure gateways, not stored on our platform.

Account Access and Changes

You can request changes to your registered email, phone number or payment method by submitting a form in your account settings. We verify your identity before processing changes to prevent unauthorised access. Withdrawal address changes typically take effect within one business day after verification.

Cookies and Tracking

We use cookies to keep you logged in and to remember your game preferences and recent activity in the lobby. You can clear cookies from your browser settings; this will log you out. Some cookies help us detect fraudulent activity and protect your account from unauthorised login attempts.

Data Retention and Deletion

We keep your account data for as long as your account is active, plus seven years after closure for regulatory and dispute purposes. If you close your account, your deposit history and game records remain accessible to our support team if you need them for verification or dispute resolution.

Third-Party Sharing

We share your payment information only with DANA, OVO, GoPay and QRIS to process your transactions. We do not sell your email, phone or betting history to marketing companies. Law enforcement requests are handled according to legal procedures where applicable.

Request Your Data or Close Your Account

Email our support team to request a full copy of your data, update your information, or request permanent account closure. We respond within 14 days. Closed accounts cannot be reopened; you'll need to create a new account if you wish to return.

Frequent Questions About Our Terms

No. Each person may operate only one account. If we detect duplicate accounts linked to the same device, email or payment method, both accounts will be suspended and any winnings forfeited. This rule protects against fraud and keeps the lobby fair for all players.

Click 'Forgot Password' on the login screen and enter your registered email. We'll send a reset link within minutes. You'll create a new password, then log in immediately. If you don't receive the email, check your spam folder or contact live chat support to verify your account details.

Yes, but only after we verify the new account. Submit a withdrawal to your new account details and we'll request proof of ownership—typically a bank statement or account confirmation. Once verified, future withdrawals to that account process at normal speed, usually within one to three hours for DANA, OVO, GoPay or QRIS.

It means your access to specific games or account features may vary depending on where you're located in Indonesia or elsewhere. Some regions restrict certain betting types or game categories. When you open your account, we'll show you which games and features are available where local law permits.

Contact live chat or email support with your game round ID and the time it occurred. We'll pull the complete game log, which includes your bet amount, the random outcome, and your payout calculation. If we find an error, we'll credit your account immediately. Most disputes are resolved within 24 hours.

Yes. Open your account settings, find 'Close Account' and confirm. Once closed, you cannot reopen it—you'll need to create a new account if you return. We keep your transaction history for seven years in case you need proof of deposits or withdrawals for personal records.

Minimum withdrawal is typically 50,000 IDR and maximum is determined by your account age and withdrawal history. New accounts may have a lower daily or weekly withdrawal limit that increases over time. Check your account settings under 'Withdrawal Limits' or ask live chat for your current maximum.

Our Terms Shape How Your Account Works

How to Reach Us About Terms Questions

Live Chat Support

Email Support

In-Account Messaging

How We Protect Your Account and Information

Data Security and Encryption

Account Access and Changes

Cookies and Tracking

Data Retention and Deletion

Third-Party Sharing

Request Your Data or Close Your Account

Frequent Questions About Our Terms

01 Can I have more than one account with bo88?

02 What happens if I lose my login password?

03 Can I withdraw to a different bank account than the one I deposited from?

04 What does 'depends on local law' mean in your terms?

05 How do you handle disputes if I claim a game result was wrong?

06 Can I close my account permanently?

07 What's the minimum and maximum I can withdraw at once?

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