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How We Protect Your Privacy at bo88

Your account, payment details and personal information are protected under our privacy practices.

Account verificationPayment securityData retentionYour rights

What Information We Collect and Why

bo88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with bo88, we collect your name, email, phone number and payment details to process your deposits and withdrawals. We also collect information about how you use the platform — which games you play, how often you log in and which device

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you use. This data helps us keep your account secure, prevent fraud and comply with local regulations where applicable. Your payment information is encrypted and stored securely; we never share your banking details with third parties. We use your contact details only to send account updates,
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withdrawal confirmations and support responses. Where local law permits, we may retain your account data for a set period after closure to meet compliance requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

NEED TO REACH US

Contact Our Privacy Team

If you have questions about how we use your data, want to update your information or need to request access to your account records, our support team is available to help. Reach out through the channels below and we'll respond within 24 hours on working days. Players in Medan, Bandung and across Indonesia can contact us using the same methods.

Team online

Live Chat Support

Open the chat window in your account dashboard any time. Our team replies to privacy and data requests within hours during operating times.

Email Support

Send a detailed privacy request to our support inbox. Include your account username and specify what information you need or what you want changed.

Account Settings

Update your email, phone number or contact preferences directly in your account settings menu under Personal Information.

HOW WE HANDLE YOUR DATA

Data Security and Account Protection

We use encryption to protect your login credentials and payment information when you're in the lobby or making a deposit.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, plus your login details, are protected with industry-standard encryption during transmission and storage.

Withdrawal Verification

Before we release funds, we confirm your payment method and match it against your registered account. This takes under five minutes in most cases.

Data Separation

Your personal identity data is kept in a separate secure system from your gaming records, limiting exposure if one system is compromised.

Cookie Management

We use cookies to keep you logged in safely and to track any unusual login attempts from new devices or locations on your account.

Data Export Rights

Request a copy of all personal data we hold about you by emailing support. We'll send it in a standard format within ten working days.

Security Alerts

We notify you by email or SMS if someone tries to log in from a new device, change your password or update your withdrawal method.

Privacy Policy Questions Answered

Below are answers to the questions we hear most often about how bo88 handles your privacy and data. If you don't find your answer here, reach out to our support team through chat or email and we'll explain in detail.

We retain your account data for the period required by local law where applicable. After that, we delete most personal information except transaction records kept for compliance. You can request early deletion by contacting support, depending on local law.

Yes. You can update your email, phone number and contact preferences directly in your account settings under Personal Information. For deletion requests, contact our support team and we'll guide you through the process and explain any restrictions based on local requirements.

Only our payment processing team and fraud-detection system access your payment details. We never share them with game studios, marketing partners or other third parties. Your bank details are encrypted and stored separately from your account profile.

No. Passwords are encrypted and cannot be read by anyone, including our support team. If you forget yours, use the reset link we send to your registered email. This creates a new password only you will know.

We do not sell your data to marketers or advertising companies. We use your information only to run your account, process payments and comply with local law. We may share anonymized gaming trends with game studios, but never linked to your identity.

We send alerts when someone logs in from a device or location we haven't seen before on your account. If it's you, simply approve it in the email link. If it's not you, click the deny button and change your password immediately through account settings.

The bo88 app uses the same encryption as our website. Download it only from official app stores, keep your device updated and log out after each session on shared devices. Never share your login details even if someone claims to be from support.

How We Protect Your Privacy at bo88

Contact Our Privacy Team

Live Chat Support

Email Support

Account Settings

Data Security and Account Protection

Encryption Standard

Withdrawal Verification

Data Separation

Cookie Management

Data Export Rights

Security Alerts

Privacy Policy Questions Answered

01 How long do you keep my personal information after I close my account?

02 Can I change or delete my personal data stored at bo88?

03 Who has access to my payment information — DANA, OVO, GoPay or QRIS details?

04 What happens if I forget my password — can support staff see it?

05 Do you sell my gaming data or contact details to third parties?

06 Why do I see new device login alerts and what should I do?

07 How do I know my account information is safe when I use the mobile app?

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